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AI delivered more job cuts are likely as Paytm layoff over 1000 employees as a cost-cutting measure

Paytm Layoff, the renowned digital payments company, has been making waves in the news for its recent cost-cutting endeavours. The company has reportedly downsized its workforce by over 1,000 individuals from different departments.

This reduction is a strategic move by Paytm to streamline operations and optimise employee expenses. Furthermore, Paytm aims to utilise artificial intelligence (AI) to automate mundane tasks and further boost productivity. This piece delves into the specifics of Paytm layoff cost-saving measures, their effects on the workforce, and the incorporation of AI technology.

Paytm Layoffs

Paytm layoff
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Recently, Paytm, the parent company of One97 Communications Ltd., announced a reduction in its workforce.

This primarily impacted employees in the operations and marketing teams and has been ongoing since October.

This decision was made by Paytm to streamline its operations and minimise employee costs.

It is important to note that this is not an isolated incident, as many other modern companies have also taken similar steps towards increasing efficiency and cutting expenses.

Embracing Artificial Intelligence

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Paytm’s goal is to revolutionise its processes through the use of AI-driven automation to eliminate redundant duties and positions.

The company is confident that implementing AI will enhance efficiency and save on expenses. Thanks to AI, Paytm forecasts a decrease in employee costs by 10-15%. According to the spokesperson, AI has surpassed their predictions and brought great value to the company.

Furthermore, Paytm regularly reviews underperforming cases throughout the year, showcasing their dedication to progress and expansion while also optimising their workforce.

Future of Paytm

As a result of the Paytm layoff, intends to hire 15,000 new employees in the next year, emphasising its dominant position in payments.

As well as catering to the diverse needs of Indian consumers, Paytm plans to explore new business verticals such as insurance and wealth management.

By adopting this strategic approach, Paytm shows its commitment to sustained growth and its ability to adapt to changing market conditions.

Industry-Wide Impact

Paytm layoff announcement is part of a larger trend in the new-age financial company industry.

Sadly, numerous employees in this sector have been affected by job losses throughout the year.

This reflects the difficulties faced by companies in today’s economic climate and the necessity for cost-saving measures.

Additionally, Paytm’s recent decision to reduce small-ticket loans through its BNPL offering, Paytm Postpaid, has resulted in a 20% decrease in the company’s shares.

The Rationale Behind the Paytm Layoff

Vijay Shekhar Sharma founded Paytm in 2010 as a pioneer in digital payments, e-commerce, and financial services. As a result of increased competition, regulatory changes, and evolving consumer preferences, the company has faced a number of challenges, which resulted in the recent layoffs.

The primary reasons cited for the Paytm layoff include:

  1. Cost Optimisation: The pandemic-induced slowdown, coupled with rising operational costs, has prompted Paytm to reevaluate its workforce.
  2. Business Realignment: Paytm is restructuring its business units to focus on core areas. By trimming its workforce, the company aims to allocate resources more efficiently and enhance its competitiveness.
  3. Impact of AI and Automation: Artificial intelligence (AI) and automation have disrupted traditional job roles. Paytm acknowledges that machines can now perform some functions more efficiently than humans.


The Way Forward

Even though layoffs are painful, organisations must balance short-term survival with long-term sustainability.

  • Communicate transparently: The reasons behind layoffs must be clearly communicated, and affected employees must receive support.
  • Invest in Reskilling: To help employees transition to new roles, companies should invest in reskilling and upskilling programmes.
  • Prioritise Employee Well-Being: During such challenging times, mental health support and counselling are crucial.

Although job cuts are a bitter pill to swallow, they are often essential for companies to navigate uncertain waters and emerge stronger.

Disclaimer: The information provided in this article is based on publicly available sources and should not be considered financial or professional advice. Please consult with the relevant authorities or professionals before making any financial decisions.

Read More: Paytm’s Strategic Shift: Impact on Personal Loans and Market Response

Washim Akram
Washim Akram
Hello, I am Washim Akram, the co-founder of and a content writer at In addition to my role as a full-time content writer, I have 1 year of experience in content writing on tech, entertainment, and biography. I also have 2 years of working experience in the banking sector as a data entry operator. I hold a BCA degree from Domkal Institute of Technology.

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