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RBI Bars Paytm Payments Bank from Accepting Deposits After February 29, 2024

Paytm Payments Bank

The Reserve Bank of India (RBI) has recently taken action against Paytm Payments Bank, barring it from accepting deposits or top-ups in any customer account, prepaid instruments, wallets, or FASTags soon after February 29, 2024.

This move comes as a result of a comprehensive system audit report and subsequent compliance validation report conducted by external auditors. The RBI has imposed these restrictions on Paytm Payments Bank in response to persistent non-compliance and material supervisory concerns.

Background and Reasons for the RBI’s Action

Paytm Payments Bank is an associate of One97 Communications Ltd, which holds a 49% stake in the unit. Banks like Paytm Payments Bank are allowed to accept small deposits of up to 2 lakh rupees but are not permitted to lend directly.

The RBI’s action was prompted by findings from the comprehensive system audit report and compliance validation report, which revealed persistent non-compliance and material supervisory concerns in Paytm Payments Bank.

The central bank’s statement noted that these concerns warranted further supervisory action. As a result, Paytm Payments Bank is prohibited from accepting any new deposits, credit transactions, or top-ups after February 29, 2024.

Impact on Customers and Operations

Background on Paytm Payments Bank

Paytm Payments Bank is a digital banking platform associated with One97 Communications Ltd. It offers various financial services, including digital wallets, prepaid instruments, and FASTags.

However, the RBI’s recent action has placed restrictions on these services in response to the bank’s non-compliance and supervisory concerns.

Regulatory Provisions and Supervisory Actions

The RBI’s authority to take action against banks and financial institutions is derived from banking regulations that prioritize the interests of depositors.

In this case, the RBI has exercised its power to direct Paytm Payments Bank in the interest of its customers. The objective is to ensure compliance and address the identified supervisory concerns.

Paytm’s Response and Future Outlook

At the time of writing this article, Paytm had not responded to a Reuters request for comment regarding the RBI’s action. It remains to be seen how Paytm will address the non-compliance issues and supervisory concerns raised by the RBI.

Paytm may need to make significant changes to its operations and internal processes to meet the regulatory requirements and regain the trust of the central bank.


The RBI’s decision to bar Paytm Payments Bank from accepting deposits after February 29, 2024, has significant implications for the bank and its customers. This action follows a comprehensive system audit and compliance validation report identifying persistent non-compliances and material supervisory concerns.

Paytm Payments Bank will need to take corrective measures to address the issues raised by the RBI and ensure compliance with regulatory requirements in the future.

Additional Information:

“The Comprehensive System Audit report and subsequent compliance validation report of the external auditors revealed persistent non-compliances and continued material supervisory concerns in the bank, warranting further supervisory action.” – Reserve Bank of India.

Also Read: Paytm’s Strategic Shift: Impact on Personal Loans and Market Response

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